Watch Communications Frequently Asked Questions
1. What is Fixed Wireless?
Fixed wireless internet delivers high-speed internet to your home via radio signals from a nearby tower, eliminating the need for traditional phone lines, unsightly dish equipment or cables. It’s a great option for rural areas and where other services might not be available.
2. How is Fixed Wireless Internet Installed?
Professional installation requires a certified technician coming to your home to set up the service and mount a small wireless antenna- generally the size of a small pizza box- to the exterior of your home.
· Step 1: A certified technician will assess your home to pinpoint the best location for the wireless antenna to be positioned in order to provide the strongest connection possible.
· Step 2: The wireless antenna is then mounted on your roof or exterior wall and calibrated for optimal performance.
· Step 3: Finally, the technician will connect the wireless antenna to your in-home modem for WIFI routing. Once this is complete, you can enjoy a high-speed fixed wireless connection to the internet.
3. Is Watch Communications available in my area?
We proudly serve rural communities across Ohio, Indiana, Illinois, and Western Kentucky. To check availability in your specific location, click here or contact us at 1-800-589-3837. We also offer bundled services including Home and Business Security, Voice, TV, and Advanced Controls including options for parental internet management.
4. What speeds can I expect?
Our residential fixed wireless plans offer speeds ranging from 50 Mbps to 500 Mbps, depending on your chosen package and location. These speeds are suitable for streaming, gaming, and working from home. Read more to see what speed may work best for you. Note: Actual speeds may vary based on geography and your home’s proximity to the tower. At installation, the technician will determine the strongest connection possible.
5. Do you offer unlimited data?
Yes! Our newer towers provide unlimited data with no throttling, ensuring you can enjoy uninterrupted service.
6. Do I need a contract?
Our residential Fixed Wireless internet plans are offered on a month-to-month basis, giving you flexibility without long-term commitments.
7. What equipment do I need?
We provide all necessary equipment, including a wireless receiver and router. Our Equipment Maintenance Plan (EMP) covers normal wear and tear, service calls, and repairs.
8. How do I sign up?
Getting started is easy! Simply visit Get Watch to request a consultation or call our friendly sales team at 1-800-589-3837 to check availability and choose the plan that fits your needs. The team will work with you to schedule an installation – no payment is required until service is up and running.
9. What if I need assistance?
Our dedicated customer support team is here to help.
For technical support including outages or degraded service, please submit a support ticket or call 1-800-589-3837 Option 2.
For customer service including billing inquiries and account management, email customer service or call 1-800-589-3837 Option 3.
We are committed to providing timely and fair responses to all customer concerns.
Our customer service hours are:
Monday-Friday 8am-6pm ET
Saturday 9am-3pm ET
For more helpful information, visit our blog.
10. How is fixed wireless internet different from fiber and satellite internet?
· Fixed Wireless Internet delivers high-speed, “fiber like” internet via radio signals from a nearby tower to a receiver on your home. Works best in rural or suburban areas with line-of-sight and near line-of-sight access to the tower.
· Satellite Internet uses satellites in orbit to beam internet to a dish at your location. Available almost anywhere but often slower and with higher latency and in some cases, requires a larger investment.
· Fiber Internet uses fiber-optic cables to transmit data as light signals offering higher speeds and lower latency but limited to areas with fiber infrastructure
Read more here.
